* Information technology is everywhere in business.
IT Impact on Business Operations
1. Business functions receiving the greatest benefits from IT.
- Customer Service 70%
- Finance 51 %
- Sales & Marketing 42%
- IT Operations 39%
- Operations Management 31%
- HR 17%
- Security 17%
2. Information Technology Project Goals.
- Reduce Costs/ improve productivity 81%
- Improve customer satisfaction/ loyalty 71%
- Create competitive advantage 66%
- Generate growth 54%
- Streamline supply chain 37%
- Global expansion 16%
3. Common departments in an organization
- Accounting
- Finance
- HR
- Marketing
- Management Information System (MIS)
- Operations Management
- Production Management
- Sales
* Organizations typically operate by functional areas or functional silos.
* Functional areas are interdependant (work together)
- Mkt (marketing)
- Operations
- Logistics
- HR (human resources)
- Acc (Accounting)
- Sales
Information Technology BASICS
Information Technology = A field concerned with the use of technology in managing &